Reviews by Our Customers Reviews by Our Customers
"Mr Wan and his team have invested a huge amount of time and support both on site and over the phone to help me to understand both how to operate the machines to their best effect, but also in understanding the characteristics of the film itself. I value the investment the company has made in me and will stay loyal to Respack."
Matthews C. Confectionery Manufacturer - Australia "Respack has exceeded our expectations for the supply of pallet wrap. Right from the start there was an eagerness to help and understand our needs. During a site visit by Respack they were able to check out our equipment, specify the best product and set up our equipment to make maximum use of the wrap. Respack’s stretch film has never failed on our equipment and we are confident we are saving money on our packaging costs."
Rui. O Supermarket Distribution Center - Japan “We have worked in partnership with Respack for the last 5 years and feel that the customer service that is provided is second to none. Respack always deliver their promises and offer products that are both efficient and hard wearing. As a customer with a considerable annual spend on stretch wrap products, it is essential that we purchase at the best cost to our business without affecting the quality and presentation of our deliverable goods – Respack ensure that both of these criteria are met”.
Patrick M. Wool Cooperative – New Zealand "Our customer handle over 18,000 imported containers per year, and palletize the cargoes which then go into the distribution network of a major Korean supermarket. Those pallets have to be securely wrapped, as they are travelling along highly sophisticated automated warehouse systems, up into racking, and goods falling from pallets can create a stoppage costing thousands of pounds. Respack has been our preferred supplier of stretch wrap for 5 years already. Their knowledge of the products and applications is second to none, and they also fully understand our operation and work to ensure we have the best tools for the job. They look for new innovations and present them to our operation, ensuring that we stay ahead of the game and continue to pass on cost effective wrapping solutions to our customers."
Jeremy Z. Packaging and Shipping Supplies - Australia "Whilst working in the logistics industry you meet lots of suppliers, many of them who promise the earth but very few of them are able to deliver your expectations. Respack have always delivered from the first day of dealing with them. I have worked in the logistics industry for more than 25 years for a large multinational organization and now for a smaller diverse company that is growing within a specialized business area. I have been dealing with Respack for the past few years, during this time a partnership has grown; a word not often used when talking about suppliers. The approach taken by Respack has always being very proactive and they build their business on continuous improvement and the development of their products, whilst bearing in mind the ultimate goal that we all have which is cost and the impact we have on our environment. From time to time I am asked to recommend suppliers to people that I meet with our industry, Respack is a supplier that you can recommend with confidence and always delivers."
Juan C. Meat Producer - Chile “Working with leading brands ourselves, we recognise the value of the quality packaging brands that Respack provide. By using their pallet top sheets and Xceed™ stretch film, we know that we will never have any quality issues with our packaging.”
Claude N. FMCG Importer - France The introduction of Xceed™ has been a great addition to our production line. We are wrapping more pallets per roll than ever before with its pre-stretch ability saving us a considerable amount of money, the roll goes further than previous films used meaning we don't have to change rolls in production as often and none of this sacrifices the stability of our pallets. The film has great strength and supports all the variants that leave our factory. We have recorded very few, if any, transit issues since changing over.
Li Wei Masterbatch Manufacturer - China Transporting 100's of pallets out of the factory each day, there are many challenges to make sure the stock gets to its final destination. Throughout the often long road journeys to destinations all around Australia, each pallet goes through a lot of stress whilst in transit. Over the years, our company has tried a number of other wrap solutions and had found that none of those tested have not been strong enough or a larger quantity of film has been used on each pallet to maintain stability. With the introduction of Xpert, we have managed to overcome many of those challenges and made some savings along the way.
Ian Printing Company - Australia The Philippine’s oldest brewery, we have been using XForce since its launch, in January 2018. Transporting very heavy liquid loads, often in glass bottles, produces many challenges. The trays the bottles sit in are very sharp and the motion of the liquid in transit puts a huge amount of stress on the film. Despite these challenges we were able to reduce the amount of film used to wrap their pallets, reduce their costs and make a sizeable improvement to load stability.
Renato Brewery - Philippines “Respack evaluated our program and recommended a film change that could significantly reduce the cost with no compromise in performance. With the film change, Respack’s pricing was very competitive and they were able to deliver a higher quality stretch film.
Respack has been very responsive and they’re good to work with. They’re very professional and their quality has always really been top notch. We have been very satisfied with their service and we plan to stay with them in the future."
Abdul Factory Manager - Malaysia “Respack is a great partner. They understand the business climate we are in and respond quickly to our changing needs. They are proactive and continue to update themselves with the latest trends in the packaging industry.”
Sung-Min Packaging and Logistics Supplies Distributor - Korea "We've been doing business with Respack for over five years. Respack has produced excellent quality, and has always bent over backwards to address our needs. Respack is more than just a trusted supplier; Respack is a strategic partner, which is crucial in today's economy."
Daisuke 3PL Company - Japan
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